Terms and Conditions
OUR TERMS
1. These terms
1.1 What these terms cover
These are the terms and conditions on which we supply products to you through our website www.getmart.com (“our website”).
1.2 Why you should read them
Please read these terms carefully before placing an order with us. These terms explain who we are, how we provide products to you, how the contract may be changed or ended, what to do if there is a problem, and other important information. If you believe there is an error in these terms, please contact us at support@getmart.com.
1.3 Eligibility to place an order
By placing an order with us, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
2. Information about us and how to contact us
2.1 Who we are
We are GetMart Limited, a company registered in [Country] under registration number [XXXXXXX].
Registered office: [Registered Address]
VAT / Tax Number: [If applicable]
Trading name: GetMart
Any reference to “we”, “us”, or “our” means GetMart Limited.
2.2 How to contact us
You can contact us by:
Email: support@getmart.com
Contact form: available on our Contact Us page at www.getmart.com
2.3 How we may contact you
If we need to contact you, we will do so by email, telephone, or postal address provided during checkout.
2.4 Writing includes email
When we refer to “writing” or “written”, this includes email communication.
3. Our contract with you
3.1 Order acceptance
A contract is formed once we send you an order confirmation email.
3.2 If we cannot accept your order
We may cancel your order if:
The product is out of stock
There is a pricing or description error
We cannot meet delivery requirements
Unexpected operational limitations occur
If this happens, you will not be charged.
3.3 Order number
Each order is assigned a unique order number, which should be referenced in all correspondence.
4. Our products
4.1 Product images and descriptions
Product images are for illustration purposes only. Colours, packaging, and dimensions may vary slightly. Measurements may have a tolerance of up to 5%.
4.2 Packaging
Product packaging may differ from images shown on our website.
5. Our right to make changes
5.1 Minor changes
We may make minor changes to products to:
Comply with legal or regulatory requirements
Improve technical or functional performance
5.2 Significant changes
If we make material changes, we will notify you and offer a refund for any products not yet received.
6. Delivery
6.1 Delivery charges
Delivery costs are shown at checkout.
6.2 Delivery timeframe
We aim to deliver within the estimated timeframe shown at checkout. In all cases, delivery will occur within 30 days of order acceptance unless otherwise agreed.
6.3 Events outside our control
We are not responsible for delays caused by events beyond our reasonable control (force majeure).
6.4 Missed delivery
If delivery cannot be completed due to absence, couriers may leave the parcel in a safe place or provide re-delivery instructions.
6.5 Ownership and responsibility
Responsibility passes to you once delivered
Ownership transfers once full payment is received
7. Returns & cancellations
7.1 Right to change your mind
You have the legal right to cancel your order within 14 days of receiving the product.
Returned products must be:
Unused
In original condition
Properly packaged
7.2 Return costs
You are responsible for return shipping costs unless the product is faulty.
7.3 Return process
To initiate a return, contact us via our website or email support@getmart.com.
8. Refunds
8.1 Refund method
Refunds are issued using the original payment method.
8.2 Refund timing
Refunds are processed within 14 days of receiving returned items or proof of return.
9. Faulty or damaged products
9.1 Reporting issues
Please report any issues via support@getmart.com.
9.2 Your legal rights
Nothing in these terms affects your statutory consumer rights.
9.3 Faulty returns
We cover return shipping costs for faulty products.
9.4 Replacement or refund
You may choose a replacement or a full refund, including delivery costs.
10. Price and payment
10.1 Prices
Prices shown include applicable taxes unless stated otherwise.
10.2 Pricing errors
If an obvious pricing error occurs, we may cancel the order and refund all payments.
10.3 Payment methods
We accept major debit and credit cards and approved third-party payment providers displayed at checkout.
11. Our responsibility
11.1 Foreseeable loss
We are responsible for foreseeable loss caused by our failure to meet these terms.
11.2 No exclusion of legal liability
We do not limit liability where it would be unlawful to do so.
11.3 Business use exclusion
Products are for personal use only. We are not liable for business losses.
12. Other important terms
We may transfer our rights and obligations
You need our consent to transfer yours
No third party has rights under this contract
If one clause is invalid, others remain effective
Delay in enforcement does not waive rights
Governing law
These terms are governed by the laws of [Country], and disputes shall be handled by courts of that jurisdiction.
13. Promotions & prize draws (if applicable)
Open to residents aged 18+
Prizes are non-transferable and non-cash
GetMart reserves the right to amend or cancel promotions
14. Weekly Deals
Limited-time offers
Subject to stock availability
GetMart reserves the right to modify or cancel deals